Global Agentic Service Assistant Rollout
context
Leading semiconductor equipment manufacturer seeking to move from localized AI pilots to enterprise-wide field support.
challenge
Fragmented prototypes could not scale across regions, teams, or governance requirements without losing reliability.
intervention
Led end-to-end development of a proprietary AI Service Assistant, designing adoption patterns, reference workflows, and enablement for global engineering teams.
impact
Scaled proprietary agentic service assistants from localized prototypes to global daily use across 100+ field engineers.
